{"id":2186,"date":"2025-07-03T16:47:15","date_gmt":"2025-07-03T16:47:15","guid":{"rendered":"https:\/\/goldwineestate.si\/?page_id=2186"},"modified":"2026-04-20T08:27:59","modified_gmt":"2026-04-20T08:27:59","slug":"pogoji-rezervacije-in-bivanja","status":"publish","type":"page","link":"https:\/\/goldwineestate.si\/en\/pogoji-rezervacije-in-bivanja\/","title":{"rendered":"Booking and stay conditions"},"content":{"rendered":"
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Terms and conditions<\/h3>\n

These general terms and conditions govern the use of the website and the booking process for tourist accommodation provided by Gorazd \u0160eruga, supplementary farm activity (hereinafter referred to as: the provider).<\/p>\n

Provider<\/strong>
Title: Gorazd \u0160eruga \u2013 supplementary activity on the farm
Address: De\u017eno pri Podlehniku \u200b\u200b39, 2286 Podlehnik<\/span>
Tax number: SI62167383
Email address: goldwineestate@gmail.com<\/a>
Phone: 00386 40 886 960<\/a><\/p>\n

Service description<\/strong>
We offer guests the option of online booking of accommodation in an apartment located in Haloze, Slovenia.<\/p>\n

Reservation process<\/strong>
The reservation is made via an online form, where the guest enters the desired dates of stay and personal information. The reservation becomes valid only after confirmation and successful payment by credit card.<\/p>\n

Prices and payments<\/strong>
All prices are quoted in euros (\u20ac). Payment can be made by credit card through a secure payment system. After payment is completed, the guest will receive a confirmation via their email address.<\/p>\n

Cancellation and refunds<\/strong>
Gost lahko brezpla\u010dno odpove rezervacijo do 7 dni pred prihodom. Za odpovedi v kraj\u0161em roku se zara\u010duna 100 % vrednosti prve no\u010ditve. Podrobnosti so opredeljene v poglavju \u00bbPolitika odpovedi in vra\u010dil\u00ab.<\/p>\n

Safety and responsibility<\/strong>
The provider is not responsible for technical errors in the online system or disruptions in payment providers. The guest is obliged to enter accurate information.<\/p>\n

Jurisdiction and dispute resolution<\/strong>
The court in the Republic of Slovenia has jurisdiction over all potential disputes.<\/p>\n

By using our website and making a reservation, you confirm that you agree to these terms and conditions.<\/p>\n

Cancellation and refund policy<\/h3>\n

Cancellation of reservation<\/strong>
Gost lahko brezpla\u010dno odpove rezervacijo do 7 dni pred predvidenim prihodom.
In case of cancellation at short notice, 100% of the first night's stay will be charged.
In case of no-show without prior cancellation, the full amount of the reservation will be charged.<\/p>\n

Refunds<\/strong>
In the event of a justified refund (e.g. payment error), the amount will be refunded in the same way as the payment was made.
Returns are processed within 10 business days at the latest.
Refunds in exceptional cases (e.g. illness, accident) are possible based on evidence and at the discretion of the provider.<\/p>\n

Privacy Policy (GDPR)<\/h3>\n

Data collection<\/strong>
We collect the following personal information when making a reservation:<\/p>\n

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  • first and last name<\/li>\n
  • Email address<\/li>\n
  • phone number<\/li>\n
  • reservation and payment information<\/li>\n<\/ul>\n

    Purpose of data collection<\/strong>
    We use the data for:<\/p>\n

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    • execution and confirmation of the reservation<\/li>\n
    • invoicing<\/li>\n
    • informing guests about reservation details<\/li>\n<\/ul>\n

      Data access<\/strong>
      Only the accommodation owner and contracted processors (payment providers and Bentral) have access to the data.<\/p>\n

      Your rights<\/strong>
      You have the right to access, correct or delete your personal data.
      You also have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.<\/p>\n

      Cookies<\/strong>
      The website may use technical cookies for proper functioning and statistical cookies for analytics (Google Analytics).<\/p>\n

      House rules<\/h3>\n

      Dear guests, for a pleasant stay, we ask you to observe the following rules:<\/p>\n

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      1. Smoking is not allowed inside the apartment.<\/li>\n
      2. Hi\u0161ni ljubljen\u010dki so dovoljeni izklju\u010dno po predhodnem dogovoru. Dopla\u010dilo zna\u0161a 10 \u20ac na dan na \u017eival.<\/li>\n
      3. Parties, hen and stag parties, and similar events are not allowed.<\/li>\n
      4. Nighttime silence applies between 10:00 PM and 6:00 AM.<\/li>\n
      5. The guest is responsible for any damage caused. In case of major damage, we reserve the right to charge additional fees.<\/li>\n
      6. Upon arrival and departure, we expect respectful communication and timely arrival and departure.<\/li>\n<\/ol>\n

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